Shipping & Handling, Refund and Return Policy.
SHIPPING & HANDLING POLICY – Items are shipped Monday through Friday except holidays. Most orders take approximately 7-10 business days to reach their destination if the customer is responsive to the carrier phone call. Deliveries are made during business hours Monday through Friday except holidays. Any changes made to the shipment details made after leaving MFP’s dock will be the sole responsibility of the customer including communications to the carrier, additional charges, delays or inconveniences. All orders are shipped “Dock to Dock” unless otherwise stated in the product description. Residential liftgate delivery is offered at an additional charge. Please call to request a quote for all liftgate services. 615-542-6503
RISK OF LOSS-The risk of loss of the Goods shall pass to Customer upon transfer of the Goods to a truck, car, rail carrier, or any other transportation at MFP’s shipping location.
REFUND POLICY – If the Goods are not specially manufactured to Customer’s specifications, MFP will honor any cancellation and/or refund request made within 3 business days of order placed at no charge if the items have not shipped from our facility. Request must be made via email at [email protected].
RETURN POLICY -To return a product, please contact MFP at [email protected] for authorization. To be approved for a refund all products must be returned in new, unused condition in their original box/skid within 10 business days from delivery. Shipping must be prepaid by the customer on all returns. Refund will be given on merchandise returned, less outbound shipping & handling. We do not accept C.O.D. returns. Any returns without a valid return authorization number will be refused. Please write the return authorization number below our return address on the outside of the box/skid/bill of lading. Refund will be given on merchandise returned, less shipping & restock fee. All returns are subject to a 15% restock fee.
DAMAGE OR DEFECTIVE ITEM POLICY – Customer is required to inspect the Goods as soon after delivery as possible, and in any event not longer than three (3) calendar days following receipt. Goods shall be deemed to have been accepted, and Customers’ right to reject or cancel because of nonconformity shall expire three (3) calendar days after delivery. You must contact us about any damaged or defective item within three (3) days of the delivery date to qualify for a resolution of the issue. We offer multiple solutions when your order is not right. To help assist you with your claim, you will be required to provide us with a detailed description of the issue as well as photos of the damaged/defective item before determining the course of action or solution to your request.
We reserve the right to offer at no cost to you, onsite repair or replacement of defective part in lieu of total equipment replacement. If you are instructed to return the original equipment and it is not received at our Returns Center, we reserve the right to reverse the refund or charge for a replacement unit. We reserve the right to refuse to service any damaged or defective item reported more than three (3) days after the delivery date or any equipment that has been modified after shipment. In the event your unit is approved to be shipped back to our shop, it is the customer’s responsibility to have the equipment on the skid, secured and assessable for the trucking company to pick up in a timely manner. Simply reach out for customer support from the “Help Center” on our website or via email to file a damage or defective claim.
See Terms and Conditions for Limited Warranty.
To request Micro Food Plots full terms and conditions go to here.